About us

RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public information in their models or workflows. Our clients include the most successful hedge funds, banks, and asset managers in the world!

We are looking for a Customer Support Specialist to join RavenPack’s Customer Success team in Marbella.

As a Customer Support Specialist, you will work with the Sales and Customer Support teams supporting a global client base consisting of the world’s top banks and hedge funds. 

Responsibilities as a Customer Support Specialist: 

• Supporting both new trials and our existing clients
• Providing orientation sessions for new clients
  
• Develop a thorough understanding of our products and service offerings
• Multi-task, problem-solve, and prioritize in a fast-paced working environment
• Provide technical assistance to customers using tools such as jupyter notebooks,         python scripts, sql, and athena
• Resolve technical issues in a timely manner using available resources within the           company

Requirements:

• Experience answering clients’ or peers' complex questions after thorough investigation
• Knowledge of python, jupyter notebooks, sql, athena or similar
• Excellent communication and customer service skills
  
• Innate troubleshooter with previous experience in cross-functional teamwork
• University-level education

Desirable:

• Previous experience working in a fintech or a SaaS company.
• Major or experience in Finance or Business
  

What's in it for you:

• International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a truly diverse global organization.
• Competitive Salary: In RavenPack, we believe that your time and experience needs to be fairly rewarded.
  
• Free Company shuttle bus from Malaga, Fuengirola, la Riviera and Estepona.
  
• Continuous learning: We provide the support needed to grow within the team.
  
• Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.