About us

RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public information in their models or workflows. Our clients include the most successful hedge funds, banks, and asset managers in the world!

We are looking for a Customer Support Specialist to join RavenPack’s Customer Success team in New York.

As a Customer Support Specialist, you will work with the Sales and Customer Success teams supporting a global client base consisting of the world’s top banks and hedge funds.

Responsibilities as a Customer Support Specialist:

• Supporting both new trials and our existing clients
• Providing orientation sessions for new clients
  
• Develop a relationship with clients and be proactive in identifying problems and themes. Recommend service enhancements where applicable.
  
• Gather understanding of our client's organization and workflows to determine how best to leverage our products and capabilities to continuously add value for the client
  
• Develop a thorough understanding of our products and service offerings to help our clients succeed
  
• Take ownership, act with a sense of urgency and exceed expectations by over-communicating with clients and internal stakeholders
  

Requirements:

• Proficiency with common customer success and customer relationship management software, such as Salesforce
• Proven experience answering clients’ or peers' complex questions after thorough investigation
  
• Excellent communication skills and the ability to build positive business relationships
  
• Innate troubleshooter with previous experience in cross-functional teamwork
  
• Knowledge of Microsoft Office and Google Apps
  
• University-level education
  

Desirable:

• Previous experience working as an Account Manager within Fintech or a SaaS company.
• Major or experience in Finance or Business
  

What's in it for you:

• International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a truly diverse global organization.
• Competitive Salary: In RavenPack, we believe that your time and experience needs to be fairly rewarded.
  
• Continuous learning: We provide the support needed to grow within the team.
  
• Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.
  
• Flexible/Hybrid work arrangement with our office in lower Manhattan
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.